RoboBoom
NEXT with John Koetsier· March 21, 2024· 32:37

Billions of robots in 10 years

Inbar, CEO of RobotLAB, discusses commercial robot adoption, labor gaps, customer service, and local support with John Koetsier on NEXT’s TechFirst.

In this talk

  1. 1:27

    Why robot adoption could accelerate

    Inbar compares robotics with the spread of mobile phones and smartphones, which each reached broad adoption over roughly a decade. He estimates there are about 30 million commercial robots today and argues that adoption could grow to billions. He cites Elon Musk’s prediction of one billion Tesla Optimus robots by 2030, while John Koetsier questions the timeline.

  2. 7:10

    Robots taking on hard-to-staff tasks

    Inbar says current deployments help businesses cover work that is difficult to staff, such as floor cleaning, dish transport, and food delivery. He connects labor shortages to changes since COVID and describes restaurants using delivery robots to reduce staff trips to the kitchen. In his account, that lets servers spend more time with diners and may improve service and tips.

  3. 13:42

    Matching robots to the setting

    Restaurants are RobotLAB’s largest market, followed by cleaning in places such as hotels and assisted living facilities. Robot choice depends on the space and task: a compact bistro may need a smaller machine, while a restaurant serving large bowls of hot soup benefits from stable movement. In fine dining, the robot can bring food to a staging point so a server presents it to guests.

  4. 21:38

    Customer interaction and care

    Many delivery and cleaning robots use sensors to avoid people and obstacles, while customer-facing models can answer routine questions. Inbar describes Pepper helping hotel guests with information and assisting people with dementia by showing family photos and offering repeated reassurance. Koetsier relates the example to his mother’s diagnosis and sees potential where round-the-clock human attention is difficult to provide.

  5. 27:10

    Local service as a growth opportunity

    Inbar identifies customer trust and dependable service as central to wider adoption. He says RobotLAB plans to expand through franchises, training local operators with product guidance and operating procedures while adding people who can serve customers nearby. He compares this support network to car dealerships, arguing that buyers hesitate to invest if repairs and help are far away.

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